Sorry in advance for the mini novel, just trying to paint the whole picture for what's going on, and how frustrating it is dealing with Government run Corporations.....
OK, just to set up what's coming, back in late Jan, while reading posts on a truck specific forum, someone mentioned that some trim clips they were trying to source from a supplier in the US were no longer available. Being as I actually will need some of the same clips, and had posted for someone else a few weeks previously, I found my previous post, and attempted to open the link I had posted....only it doesn't work
Well, with a bit of digging on the vendors site, I discover that in the interim, their webpage has gone through a major revamp, so I figure I''l wait until Monday, and call to verify weather they still do (or don't have stock.
Well, Monday rolls around, I give them a call, expecting it to be a yes, and some sort of problem with the webpage....but I'm told it doesn't show up because they no longer have stock.
BUT, he does tell me I'm welcome to check with their supplier, but he warns me they were told thete would be no more, as said supplier had told them they were not re-ordering from the mfgr, as they didn't feel there was enough demand....
So, I google the supplier, find their webpage, and discover they're not open Mondays
SO, Tuesday rolls around, and I call, and YES, they have stock ATM, but again, am told when they're gone, they're gone.....so I suck it up, and order enough to top up the qty I have on hand to the qty actually needed to install the interior trim mouldings.
My order ships out of Georgia Wed morning, Feb 1st/2017........when we're almost to the middle of the month with no sign of them, I mention this to the sender, who shortly after emails me back with a tracking number (which had not been provided previously)
So, I check the tracking number.....
Starting on the USPS site....
January 31, 2017
Pre-Shipment Info Sent to USPS,
USPS Awaiting Item
February 1, 2017 , 12:01 pm
Picked Up
CONYERS, GA 30012
February 1, 2017 , 2:04 pm
Departed Post Office
CONYERS, GA 30012
February 4, 2017 , 6:46 am
Arrived at Facility
ISC MIAMI FL (USPS)
February 4, 2017 , 6:46 am
Arrived at USPS Facility
MIAMI, FL 33112
February 5, 2017 , 6:53 am
Processed Through Facility
ISC MIAMI FL (USPS)
February 5, 2017 , 6:53 am
Processed Through Facility
ISC MIAMI FL (USPS)
February 5, 2017 , 9:48 am
Arrived
MIAMI, UNITED STATES
February 5, 2017 , 12:30 pm
Departed
MIAMI, UNITED STATES
February 6, 2017 , 12:30 pm
Departed
TORONTO, CANADA
February 6, 2017 , 4:01 pm
Departed
VANCOUVER, CANADA
February 7, 2017 , 11:33 am
Processed Through Facility
CANADA
February 7, 2017 , 11:33 am
Customs Clearance
CANADA
Your item cleared customs in CANADA at 4:15 pm on February 7, 2017.
February 7, 2017 , 4:15 pm
Customs clearance processing complete
CANADA
Then, switching to Canada Post Site:
In Transit Current date
2017/02/17
Expected delivery
2017/02/13
WTF??
As you can see, the package has been in Canada, and through Customs since Feb 7th/2017, but seems to be stuck in limbo??
So, on the Canada Post site, there is a way you can fill in a "Ticket" to have a late/non arrival looked into.....but when I try this, it all comes grinding to a hault when I try to put in a US Zip for the origin, and get a popup stating "Invalid Input"
So, after calling the Canada Post toll free number and exploring all the different paths I can take by pressing different numbers, I EVENTUALLY get to talk to a human......I tell him about all that has transpired, give him the tracking number....he asks me some questions......looks it up using the tracking number........then tells me there is nothing he can do from here, and that I need to contact USPS & have them investigate the matter??
I tell him WTH would USPS get involved when the package has left the USA, and has been in Canada for a week?? He tells me that is the procedure??
Well, even if I was to go to USPS, they in turn would have to contact Canada Post, as I highly doubt that USPS has full access to Canada Post's data, so in the end, it's just one more cook in the kitchen??
Would I be alone in thinking this is the most ludicrous Policy/Procedure ever??
So much for logic
Anyways, the package has been in Canada since the 7th (so TEN DAYS now), and it's position on the "Tracker" hasn't moved since the first time I looked on Mon the 13th
Sorry about the length, not sure there is much to be done, mostly just VENTING.....
James
OK, just to set up what's coming, back in late Jan, while reading posts on a truck specific forum, someone mentioned that some trim clips they were trying to source from a supplier in the US were no longer available. Being as I actually will need some of the same clips, and had posted for someone else a few weeks previously, I found my previous post, and attempted to open the link I had posted....only it doesn't work
Well, with a bit of digging on the vendors site, I discover that in the interim, their webpage has gone through a major revamp, so I figure I''l wait until Monday, and call to verify weather they still do (or don't have stock.
Well, Monday rolls around, I give them a call, expecting it to be a yes, and some sort of problem with the webpage....but I'm told it doesn't show up because they no longer have stock.
BUT, he does tell me I'm welcome to check with their supplier, but he warns me they were told thete would be no more, as said supplier had told them they were not re-ordering from the mfgr, as they didn't feel there was enough demand....
So, I google the supplier, find their webpage, and discover they're not open Mondays
SO, Tuesday rolls around, and I call, and YES, they have stock ATM, but again, am told when they're gone, they're gone.....so I suck it up, and order enough to top up the qty I have on hand to the qty actually needed to install the interior trim mouldings.
My order ships out of Georgia Wed morning, Feb 1st/2017........when we're almost to the middle of the month with no sign of them, I mention this to the sender, who shortly after emails me back with a tracking number (which had not been provided previously)
So, I check the tracking number.....
Starting on the USPS site....
January 31, 2017
Pre-Shipment Info Sent to USPS,
USPS Awaiting Item
February 1, 2017 , 12:01 pm
Picked Up
CONYERS, GA 30012
February 1, 2017 , 2:04 pm
Departed Post Office
CONYERS, GA 30012
February 4, 2017 , 6:46 am
Arrived at Facility
ISC MIAMI FL (USPS)
February 4, 2017 , 6:46 am
Arrived at USPS Facility
MIAMI, FL 33112
February 5, 2017 , 6:53 am
Processed Through Facility
ISC MIAMI FL (USPS)
February 5, 2017 , 6:53 am
Processed Through Facility
ISC MIAMI FL (USPS)
February 5, 2017 , 9:48 am
Arrived
MIAMI, UNITED STATES
February 5, 2017 , 12:30 pm
Departed
MIAMI, UNITED STATES
February 6, 2017 , 12:30 pm
Departed
TORONTO, CANADA
February 6, 2017 , 4:01 pm
Departed
VANCOUVER, CANADA
February 7, 2017 , 11:33 am
Processed Through Facility
CANADA
February 7, 2017 , 11:33 am
Customs Clearance
CANADA
Your item cleared customs in CANADA at 4:15 pm on February 7, 2017.
February 7, 2017 , 4:15 pm
Customs clearance processing complete
CANADA
Then, switching to Canada Post Site:
In Transit Current date
2017/02/17
Expected delivery
2017/02/13
WTF??
As you can see, the package has been in Canada, and through Customs since Feb 7th/2017, but seems to be stuck in limbo??
So, on the Canada Post site, there is a way you can fill in a "Ticket" to have a late/non arrival looked into.....but when I try this, it all comes grinding to a hault when I try to put in a US Zip for the origin, and get a popup stating "Invalid Input"
So, after calling the Canada Post toll free number and exploring all the different paths I can take by pressing different numbers, I EVENTUALLY get to talk to a human......I tell him about all that has transpired, give him the tracking number....he asks me some questions......looks it up using the tracking number........then tells me there is nothing he can do from here, and that I need to contact USPS & have them investigate the matter??
I tell him WTH would USPS get involved when the package has left the USA, and has been in Canada for a week?? He tells me that is the procedure??
Well, even if I was to go to USPS, they in turn would have to contact Canada Post, as I highly doubt that USPS has full access to Canada Post's data, so in the end, it's just one more cook in the kitchen??
Would I be alone in thinking this is the most ludicrous Policy/Procedure ever??
So much for logic
Anyways, the package has been in Canada since the 7th (so TEN DAYS now), and it's position on the "Tracker" hasn't moved since the first time I looked on Mon the 13th
Sorry about the length, not sure there is much to be done, mostly just VENTING.....
James