Well, a couple of days ago, decided to order a very small part from an Oregon company who only ships UPS. Paid a little more to get it expedited so no BS at the door.
It was one of those parts that was not a must have but a nice to have, and it just wasn't worth it to ship to the American address.
It showed up today. And of course the driver was not prepared for the questions when he wanted another $25.00 on top of what I paid.
Brokerage was charged, but reasonable sort of, but it was the duty they wanted to collect on auto parts.
When I raised the issue of collecting duty, driver said auto parts are not exempt, only antique parts.
Asked what the brokerage fee was for and he said customs clearance until I told him that's your problem if you don't separate the shipments according to categories as no customs clearance is required on auto parts.
Bullshit poker started at that point.
Showed him a copy of the NAFTA agreement on parts and the CBS directive on auto parts that indicated no duty on auto parts period.
Even got his so-called supervisor ( had an American accent too) on the phone and he pleaded "stupid". Said there was duty on auto parts, and the shipper needs to collect the duty that he charged on them. Oh, and we don't know what the shipper classed them s so it could be why there is duty, until I point out that it says auto part right on their invoice, and BTW, the US shippers do not collect duty on behalf of the Canadian Government, thats done at the door.
Called Bullshit. The kicker in all this was the supervisor asked do I really need the parts and if so, guess you'll just have to pay up. Until I said, don't need this part, it was a nice to have, not a must have. Phone call ended real quick.
Driver was visibly shaken with all the questions and couldn't understand what the problem was as everyone else pays it and the brokerage fee. I simply stated that I'm not everyone and and I guess they, the others who paid, are uninformed as to the duty, or really needed the parts.
He indicated they would send it back to the broker department for re-assessment, which was again BS as they will send it back to the supplier.
I said that's fine, I will get it re-shipped to the US address, for free, and doesn't cost me anything to go and get it.
Before he left though, took a copy of the invoice and he asked what for.
Told him that I'm sending it the CBS, who is very interested in what UPS is doing.
Driver left in a huff.
It was a fun evening.
Now to phone the Oregon supplier in the morning.
It was one of those parts that was not a must have but a nice to have, and it just wasn't worth it to ship to the American address.
It showed up today. And of course the driver was not prepared for the questions when he wanted another $25.00 on top of what I paid.
Brokerage was charged, but reasonable sort of, but it was the duty they wanted to collect on auto parts.
When I raised the issue of collecting duty, driver said auto parts are not exempt, only antique parts.
Asked what the brokerage fee was for and he said customs clearance until I told him that's your problem if you don't separate the shipments according to categories as no customs clearance is required on auto parts.
Bullshit poker started at that point.
Showed him a copy of the NAFTA agreement on parts and the CBS directive on auto parts that indicated no duty on auto parts period.
Even got his so-called supervisor ( had an American accent too) on the phone and he pleaded "stupid". Said there was duty on auto parts, and the shipper needs to collect the duty that he charged on them. Oh, and we don't know what the shipper classed them s so it could be why there is duty, until I point out that it says auto part right on their invoice, and BTW, the US shippers do not collect duty on behalf of the Canadian Government, thats done at the door.
Called Bullshit. The kicker in all this was the supervisor asked do I really need the parts and if so, guess you'll just have to pay up. Until I said, don't need this part, it was a nice to have, not a must have. Phone call ended real quick.
Driver was visibly shaken with all the questions and couldn't understand what the problem was as everyone else pays it and the brokerage fee. I simply stated that I'm not everyone and and I guess they, the others who paid, are uninformed as to the duty, or really needed the parts.
He indicated they would send it back to the broker department for re-assessment, which was again BS as they will send it back to the supplier.
I said that's fine, I will get it re-shipped to the US address, for free, and doesn't cost me anything to go and get it.
Before he left though, took a copy of the invoice and he asked what for.
Told him that I'm sending it the CBS, who is very interested in what UPS is doing.
Driver left in a huff.
It was a fun evening.
Now to phone the Oregon supplier in the morning.
)
